Privacy Policy
Last Updated: 7 December 2025
1. Introduction
AimHigh ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational assessment platform.
This Privacy Policy is prepared in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("IT Rules"), as well as the Digital Personal Data Protection Act, 2023.
By accessing or using our Platform, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us, including:
- Account Information: Name, email address, phone number, password, date of birth, and profile picture
- Educational Information: School/institution name, grade/class, course selections, academic performance data
- Payment Information: Billing address, payment card details (processed securely through third-party payment processors)
- Profile Data: User preferences, settings, and customization choices
2.2 Automatically Collected Information
When you access our Platform, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, features accessed, assessment completion data
- Performance Data: Assessment scores, response times, learning analytics
- Cookies and Tracking: Session data, preferences, authentication tokens
- Log Data: Access times, error logs, and technical diagnostics
2.3 Information from Third Parties
We may receive information from third-party services when you:
- Use social media login features (e.g., Google Sign-In)
- Link your account with third-party educational platforms
- Make payments through payment gateways
3. How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
- Create and manage your account
- Provide access to assessments and educational content
- Process and track your performance
- Generate personalized reports and analytics
- Facilitate communication between students and teachers
Platform Improvement
- Analyze usage patterns and trends
- Develop new features and services
- Enhance user experience and interface
- Conduct research and analytics
Communication
- Send service-related notifications
- Provide customer support
- Share updates about new features or changes
- Send promotional materials (with your consent)
Security and Compliance
- Detect and prevent fraud or abuse
- Ensure Platform security
- Comply with legal obligations
- Enforce our Terms and Conditions
Payment Processing
- Process subscription payments
- Manage billing and invoicing
- Handle refunds and disputes
4. Legal Basis for Processing
Under Indian data protection laws, we process your personal information based on:
- Consent: You have given clear consent for us to process your personal data for specific purposes
- Contract Performance: Processing is necessary to fulfill our contractual obligations to you
- Legal Compliance: We must process your data to comply with legal requirements
- Legitimate Interests: Processing is necessary for our legitimate business interests, provided it does not override your rights
5. How We Share Your Information
We do not sell your personal information. We may share your information with:
5.1 Service Providers
Third-party vendors who perform services on our behalf, including:
- Payment processors (e.g., Razorpay)
- Cloud storage providers
- Email service providers
- Analytics providers
- Customer support tools
5.2 Educational Institutions
If you are accessing our Platform through an educational institution, we may share relevant academic performance data with authorized personnel at that institution.
5.3 Legal Requirements
We may disclose your information when required by law or in response to:
- Court orders or legal processes
- Government or regulatory authorities
- Law enforcement agencies
- Protection of our rights, property, or safety
5.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:
- Encryption: Data transmitted over networks is encrypted using SSL/TLS protocols
- Access Controls: Restricted access to personal data on a need-to-know basis
- Secure Storage: Data stored on secure servers with regular backups
- Authentication: Multi-factor authentication options for enhanced account security
- Regular Audits: Periodic security assessments and vulnerability testing
- Employee Training: Staff trained on data protection practices
Despite our security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records
Specifically:
- Active Accounts: Data retained while your account is active
- Inactive Accounts: Data may be deleted after [X] months of inactivity (with prior notice)
- Assessment Data: Retained for academic record purposes
- Financial Records: Retained for minimum 7 years as per Indian tax laws
When data is no longer needed, we securely delete or anonymize it.
8. Your Rights and Choices
Under Indian data protection laws, you have the following rights:
Right to Access
Request a copy of your personal information we hold
Right to Correction
Request correction of inaccurate or incomplete data
Right to Deletion
Request deletion of your personal information (subject to legal obligations)
Right to Data Portability
Request your data in a structured, commonly used format
Right to Withdraw Consent
Withdraw consent for data processing at any time
Right to Object
Object to processing of your personal data for certain purposes
To exercise these rights, please contact us at privacy@aimhigh.com. We will respond to your request within 30 days as required by law.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Platform:
- Essential Cookies: Required for Platform functionality and security
- Performance Cookies: Help us understand how users interact with our Platform
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Collect data about usage patterns to improve our services
You can control cookies through your browser settings. However, disabling cookies may affect Platform functionality.
10. Third-Party Links and Services
Our Platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
11. Children's Privacy
Our Platform is intended for users aged 13 and above. We do not knowingly collect personal information from children under 13 without parental consent. For users between 13-18 years, we require parental or guardian consent.
If you are a parent or guardian and believe your child has provided us with personal information without consent, please contact us immediately so we can delete such information.
12. International Data Transfers
Your information may be transferred to and maintained on servers located outside India. We ensure that such transfers comply with applicable Indian laws and that adequate safeguards are in place to protect your personal information in accordance with this Privacy Policy.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our Platform
- Updating the "Last Updated" date
- Sending an email notification (for significant changes)
Your continued use of the Platform after changes indicates acceptance of the updated Privacy Policy.
14. Grievance Redressal
In accordance with the Information Technology Act, 2000 and Rules made thereunder, we have appointed a Grievance Officer to address your concerns regarding data protection and privacy:
Grievance Officer
Name: [Grievance Officer Name]
Email: support@aimhigh.com
Address: UTH AI INDIA PVT LTD
702 Rajvi Arcade,
Opp. Gurukul Metro Station,
Gurukul Road,
Ahmedabad 380052
CIN NO: U58201GJ2023PTC145063
The Grievance Officer will respond to your concerns within 30 days of receiving your complaint.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
AimHigh - Data Protection Team
Company: UTH AI INDIA PVT LTD
CIN NO: U58201GJ2023PTC145063
Email: privacy@aimhigh.com
Support Email: support@aimhigh.com
Office Address:
702 Rajvi Arcade,
Opp. Gurukul Metro Station,
Gurukul Road,
Ahmedabad 380052
Your Consent
BY USING OUR PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS DESCRIBED HEREIN.
If you do not agree with this Privacy Policy, please do not use our Platform.